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Our Terms, Your Rights, Clear Conditions

299apps operates under a defined legal framework that sets out what you can expect from us and what we expect from you.

Account EligibilityJurisdiction ConditionsPolicy TransparencybKash & Nagad TermsYour Data Rights
299apps Our Terms, Your Rights, Clear Conditions
ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Data

Security and data handling are not afterthoughts at 299apps. Here is how we approach the four areas that matter most to your account.

Data Handling

We collect only the account data needed to operate your wallet, process bKash or Nagad transactions, and verify your identity when required. We do not sell your data to third parties.

Cookie Policy

We use session and functional cookies to keep you logged in and remember your lobby preferences. You can manage cookie settings from your browser at any time without losing your account.

Account Security

Login uses OTP verification sent to your registered mobile number. If you receive an OTP you did not request, contact support immediately and do not share the code with anyone.

Data Retention and Requests

We retain account records for the period required under applicable law. To request a copy of your data or ask for deletion, contact support with your account ID and the specific request.

LEGAL CONTACT PATHS

Reach Us on Policy Questions

If a clause in our terms is unclear, or you need to raise a legal concern about your account, these are the direct channels to use. We aim to respond to policy-related queries within one business day.

Team online

Live Chat

Open the chat widget from any page in your account dashboard. Policy and account queries are handled by our Bangladesh support team during operating hours.

Email Support

Send detailed legal or account queries to our support address. Include your registered account ID so we can locate your record and respond accurately.

Help Centre

Our help centre carries written answers to common policy questions — account eligibility, withdrawal conditions, and wallet-specific rules for bKash, Nagad, and Rocket.

Common Legal Questions Answered

These are the questions we hear most often about our terms, account rights, and data practices.

Eligibility depends on your local law and whether your region qualifies under our operating conditions. It is your responsibility to confirm that accessing our platform is permitted where you are located.

We store your registration details securely to operate your account and process wallet transactions via bKash, Nagad, or Rocket. We do not share or sell your personal data to unrelated third parties.

Yes. Contact our support team with your account ID and a written data access request. We will respond within the timeframe required under applicable law for your region.

Accounts may be suspended if you breach our terms — for example, by providing false registration details or attempting to circumvent our verification process. We will notify you where legally permitted.

Raise a transaction dispute through live chat or email, including your account ID and the transaction reference. We review wallet records for bKash, Nagad, and Rocket transfers before issuing a resolution.

We may update our terms when required. Material changes will be communicated via your registered contact details or a notice on the platform before the new terms take effect.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.